Complaints and feedback management: 

The NDIS requires 123 Studio, as an NDIS provider, to enable clients that are not satisfied to make complaints (or send general feedback). If you wish to submit a complaint, you can do so on several channels. 

• If comfortable, directly with the Studio Manager. 

• By filling a complaints form. (Can be anonymous, see below) 

• directly to the NDIS Commission.

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Once a complaint has been acknowledged, it will be assessed and resolved in a fair, efficient and timely manner. If the complaint is not anonymous, the client will be kept informed of the progress of the complaint, including any action taken, reasons for decisions made and options to have decisions reviewed. 

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